Dear colleagues,
Our NGO RESPECT Refugiados is launching a new online training course on Conflict Resolution. Since we can't prevent conflict, the most important thing is to learn *how to handle or manage it *in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. However, there are several strategies for coping with conflict. Knowing when and how to
use these techniques can make you a more effective leader.
The training is split in two main parts: *"dealing with difficult people*", for those who find themselves on an complicated environtment when individuals are key part of the success of our projects, and "*getting along on the workplace*", for those others who have to work together with the same persons for a long period, on the same office, on the same projects and activites. We will go in deep on many topics that you later will be able to put in practice on your daily work. Course is given online on a virtual classroom. Detailed information can be seen at : http://respectrefug iados.org/ EN/?p=69 The main topics you will learn are:
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• Recognize how your own attitudes and actions impact on others
• Find new and effective techniques for managing negative emotions
• Develop coping strategies for dealing with difficult people and difficult situations
• Identify those times when you have the right to walk away from a difficult situation
• Learn some techniques for managing and dealing with anger.
• Understand what conflict is and how it can escalate.
• Recognize the five most common conflict resolution styles and when to use them.
• Increase positive information flow through non-verbal and verbal communication skills.
• Develop effective techniques for intervention strategies.
• Strengthen staff trust and morale.
• Become more confident of your ability to manage conflicts to enhance productivity and performance.
Please check our website if you wish more detailed information about it:
http://respectrefug iados.org/ EN/?p=69
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